I’m Michelle Lee — product designer
turning complex challenges into inclusive digital wins.
About
My passion lies in the intersection of art and technology, creating visually captivating interfaces and elevating overall user digital experiences.
With 5 years of experience, I'm designing at CIBC Digital, where I combine strategy and creative direction to make banking feel approachable and even enjoyable.
Projects
Experience
Product Designer
CIBC
Oct 2021 — Present
Spearheaded DCO redesign from POC/wireframes to interactive Figma prototype, 2x user testing in 2 weeks, accelerating delivery by 30% and securing stakeholder buy-in.
Owned Costco Business Mastercard UX strategy via research and hypothesis-driven design, boosting applications 12% and cutting validation errors 10%.
Led team-level roadmaps and initiatives as subject-matter expert for CIBC's GenAI tool 'CAI', integrating AI into our workflow to operationalize UX laws and standardize design patterns across delivery team, driving evidence-based decisions.
UX Designer
Snap Pea Design
Apr 2021 — Jul 2021
Redesigned design system for clarity and accessibility across 5+ product teams per brand impact metrics.
Visual Interaction Designer
Snap Pea Design
Apr 2020 — Dec 2020
Designed an assistive motion-based digital user handbook for TremorTek, improving usability for users with movement disorders through accessibility-driven visuals.
30+
Projects shipped.
10+
Teams collaborated.
7M+
Users impacted.
Education
Bachelor of Arts in Interaction Design
University of Waterloo, Global Business and Digital Arts
Obtained a solid foundation in Quantitative Design Methods, Human Factors in Design, Project Management, UX Design & Research, Ethics in Design.
Design Lead
CIBC Equity and Inclusion
Nov 2024 - Present
Launched CIBC’s first hybrid DEI mental health event, increasing engagement across 10 business pillars with 200+ participants.